Shipping policy

1. Order Processing Time
All orders are processed within 1–3 business days of payment confirmation. Once processed, your order will be dispatched from our supplier and shipped via sea freight. Please note that during high-demand periods, processing times may take slightly longer.

2. Shipping Time
All orders are shipped via sea freight. Estimated delivery times from the date of dispatch are:

• Australia: 4–8 weeks

Combined with processing time, you should allow approximately 5–9 weeks from the date of your order to delivery. These are estimated timeframes and may vary due to customs clearance, public holidays, or other external factors outside our control.

3. Shipping Cost
We offer free standard shipping on all orders to Australia. Import duty and GST are included in your product price — there are no additional charges payable on delivery.

4. Order Tracking
Once your order is shipped, you will receive a tracking number via email. You can use this to monitor your shipment status. Please note that tracking updates may be infrequent during the sea freight leg of transit — this is normal and does not indicate a problem with your order.

5. Customs & Import
Import duty and GST are included in your product price. There are no additional customs charges payable on delivery. We are not responsible for delays caused by customs clearance or other external factors outside our control.

6. Incorrect Address
Please ensure your shipping address is correct at checkout. We are not responsible for orders shipped to an incorrect address provided by the customer. If you notice an error after placing your order, contact us immediately at admin@lrsperformance.com and we will do our best to correct it before dispatch.

7. Damaged or Lost Packages
If your package arrives damaged, or has not arrived within the estimated timeframe, please contact us within 7 days of the expected delivery date. Please retain all original packaging and provide photos of any damage so we can assist you as quickly as possible. Your rights under the Australian Consumer Law are not affected by this timeframe requirement.

8. Split Shipments
In some cases, your order may be shipped in multiple packages. If this occurs, you will be notified and provided with separate tracking information for each package.

9. Contact Us
If you have any questions about your order or shipping, please contact us:
Email: admin@lrsperformance.com
Website: lrsperformance.com